VIP Management, Guests Management, Customers Management, Staff Management and Seamless Identification Platform for World-Class Experiences

The way operations are working today is not sustainable and they cannot really manage guests and properly track the services they provide. Gaia gave them the ability to have a better identification of the guests, and to anticipate and understand what each guest is supposed to be doing. They want to get rid of Whatsapp messages, as they receive thousands of messages in groups that are impossible to follow. They want to anticipate services they need to provide and be ready for them. It means that if a person has arrived and gone to their hotel, it is reported that they arrived, were properly greeted, successfully checked-in, etc. If any issue happened, it is documented and reported. It’s really about improving visibility and awareness of the services, and to track whether the services are provided properly or not. What they need to achieve is service excellence with full awareness, and Gaia gives them that.

Neoma demonstrated a genuine commitment to understand the nuances of luxury hospitality and to work with us to improve the overall guest experience. Neoma’s speed of development was very impressive and we continue to work closely with the team.

The Gaia app user interface is user-friendly, making it easy to navigate and use. The integration of all features will greatly enhance the guest recognition and personalize the experience. Profile notes allow for important information or feedback from guests to be easily accessible by the team, significantly improving our operations. The app can be downloaded on all mobile phones, ensuring a widespread support for our Guest Recognition Program.

بينما نحاول الالتفاف حول الشكل الذي سيبدو عليه مستقبل العمل ، من المهم أن نعتمد على أكثر من مجرد شجاعتنا ، وستلعب البيانات الذكاء الاصطناعي دورا أكثر أهمية من أي وقت مضى في مساعدتنا على إنشاء أفضل تجربة عمل وأكثرها تخصيصا للجميع.

ما نحبه في خدمة Neoma هو كفاءتها. عملهم في آسيا ، هذه ميزة كبيرة لأن لدينا العديد من المرافق في تلك المنطقة. إنهم محترفون للغاية مع فريق دعم قوي للخدمة.

نحن سعداء بنمطية ووظائف النظام الأساسي بالإضافة إلى الدعم الممتاز من فريقهم المحترف. لقد مرروا كل مؤشر أداء رئيسي قمنا نحن وعملاؤنا بتعيينه وقاموا بتسليمه.