Trusted by hundreds of top organisations
Our Mission Powering personalised
experiences for every guest
Lucy Li is visiting us for the first time. She’s been staying for 2 days already,
so we’ve been able to learn a few of her preferences, she frequents the gym in the mornings.
turns to gym
for breakfast
Leaves for the beach
6 personalization and revenue opportunities in this brief, single-guest experience. Imagine what Gaia can do at scale.
How do you personalise relationship - at scale?
Guest data remains passive and siloed across systems. Teams lack real-time access to preferences and history, treating every interaction as if it's the first. Gaia breaks through with AI and guest recognition, proactively surfacing dynamic profiles for high-touch, personalised service.
ANSWERING A CHALLENGE Why Anonymous Experiences Persist?
Guest data stays trapped in siloed PMS, POS, and CRM systems. Teams lack real-time access to preferences, history, and context—delivering generic service even to known VIPs and regulars.
We can’t recognise our loyal members
We don’t know our guests and can’t deliver personalised service
Our guest data is scattered across multiple systems
Gaia Features Overview
See how Gaia personalises your experiences
Customer Data Platform (CDP)
Dynamic profiles
Guest recognition
Servicing insights
نبض غايا
Loyalty member enrolment
Customer Data Platform (CDP)
APIs, selfies or check-in cameras
Connectors with PMS, POS, CRS,CRM, Spa, etc.
personalised engagement
text/voice-to-text
Dynamic profiles
guest approaches the Front Office (FO)
FO camera or mobile check-in
guest approaches the Restaurant
unified through our Gaia Connectors
Guest recognition
within 20m of restaurant entrance
via camera/BLE
staff department
Servicing insights
نبض غايا
Loyalty member enrolment
Watch Gaia in action
Dive into our curated collection of videos, blog articles, and ebooks designed for guest operations. Get actionable insights on guest journey mastery, seamless identification tech, and hyper-personalization - watch case studies, live demos, read blogs and guides to elevate your operations.
Our KPIs based on 200,000 attendees
50X
تسجيل وصول أسرع وآلي
↑99%
Accuracy (groundproof)
10%
Staff resources optimisation
↑45%
كبار الشخصيات ، رضا كبار الشخصيات
The foundation of exceptional guest experiences
Centralise
Break down data silos by bringing all guest information into a single, unified platform. Connect your CRM, PMS, ticketing, and access control systems to create one source of truth.
- 15+ pre-built connectors
- Real-time bi-directional sync
- Unified guest profiles
Automate
Eliminate manual processes and reduce errors with intelligent workflow automation. From check-in to issue escalation, ensure the right actions happen at the right time.
- Event-triggered workflows
- Automated staff notifications
- Voice and text data capture
Personalise
Deliver red-carpet experiences for every guest. Use real-time data to anticipate needs, recognise preferences, and create memorable moments at every touchpoint.
- Preference-based service
- VIP journey orchestration
- Proactive guest recognition
Why Choose Gaia
Rapid Deployment
Kick-off in 2-4 weeks with pre-built connectors designed for common use cases
Flexible Integration
Connect with your existing systems through 15+ pre-built connectors and robust APIs
Scale with Confidence
Handle millions of guests with enterprise-grade infrastructure that grows with your needs
AI Staff Assistance
Leverage Gaia Pulse AI assistant for intelligent guest queries and knowledge management
Enterprise Security
GDPR compliant, secured with AES-256 encryption and built on AWS’s Security by Design
Proven Results
Trusted by 100+ of top organisations across sports, hospitality and travel
Empowering Dynamic Spaces: Agility, Safety, Comfort
Lorem, ipsum dolor sit amet consectetur adipisicing elit. Quaerat numquam sit repudiandae. Repudiandae ipsum nobis suscipit reiciendis amet saepe porro incidunt officiis distinctio id minima, assumenda mollitia recusandae eos vero repellendus sunt voluptatum unde ab illo.
With Gaia's real-time analytics, optimise crowd flow and prevent congestion. Direct attendees to less crowded entrances and efficiently manage facilities based on live usage data.
Reduce wait times and enhance satisfaction by using computer vision on existing CCTV
عد الأفراد الذين يدخلون أو يخرجون من منطقة أو موقع معين ، من كاميرات الدوائر التلفزيونية المغلقة الموجودة أو أجهزة استشعار المنطقة
Uncover engagement opportunities and optimize experiences by mapping and understanding the customer journey
توصيل ودمج الأنظمة والكاميرات وأجهزة استشعار إنترنت الأشياء في نظام موحد من خلال موصلات Gaia
قدرات جايا
توسيع نطاق عملك
نجاح العملاء شاهد كيف تحقق أنشطة تجارية مثل شركتك نتائج مع جايا
العملاء
"الطريقة التي كانت تعمل بها عملياتنا لم تكن مستدامة"
Team Lead Event Products, People, Technology and Operations, FIFA Technology
"تجربة ضيف تغير قواعد اللعبة"
Neoma demonstrated a genuine commitment to understand the nuances of luxury hospitality and to work with us to improve the overall guest experience. Neoma’s speed of development was very impressive and we continue to work closely with the team.
Matthew Lawson, Executive Director The Hongkong and Shanghai Hotels Group
“Personalising the guest experience in 5-star resort”
The Gaia app user interface is user-friendly, making it easy to navigate and use. The integration of all features will greatly enhance the guest recognition and personalize the experience. Profile notes allow for important information or feedback from guests to be easily accessible by the team, significantly improving our operations. The app can be downloaded on all mobile phones, ensuring a widespread support for our Guest Recognition Program.
Area Vice President & General Manager Grand Hyatt
"البيانات الذكاء الاصطناعي للحصول على أفضل تجربة"
بينما نحاول الالتفاف حول الشكل الذي سيبدو عليه مستقبل العمل ، من المهم أن نعتمد على أكثر من مجرد شجاعتنا ، وستلعب البيانات الذكاء الاصطناعي دورا أكثر أهمية من أي وقت مضى في مساعدتنا على إنشاء أفضل تجربة عمل وأكثرها تخصيصا للجميع.
Chelsea Perino, Managing Director, Global Marketing & Communications The Executive Centre
"حقا الأفضل والأكثر موثوقية"
ما نحبه في خدمة Neoma هو كفاءتها. عملهم في آسيا ، هذه ميزة كبيرة لأن لدينا العديد من المرافق في تلك المنطقة. إنهم محترفون للغاية مع فريق دعم قوي للخدمة.
Kathryn Yeung, Regional Fitness Facility Manager PURE Group
"لقد مرروا كل مؤشر أداء رئيسي"
نحن سعداء بنمطية ووظائف النظام الأساسي بالإضافة إلى الدعم الممتاز من فريقهم المحترف. لقد مرروا كل مؤشر أداء رئيسي قمنا نحن وعملاؤنا بتعيينه وقاموا بتسليمه.
The way operations are working today is not sustainable and they cannot really manage guests and properly track the services they provide. Gaia gave them the ability to have a better identification of the guests, and to anticipate and understand what each guest is supposed to be doing. They want to get rid of Whatsapp messages, as they receive thousands of messages in groups that are impossible to follow. They want to anticipate services they need to provide and be ready for them. It means that if a person has arrived and gone to their hotel, it is reported that they arrived, were properly greeted, successfully checked-in, etc. If any issue happened, it is documented and reported. It’s really about improving visibility and awareness of the services, and to track whether the services are provided properly or not. What they need to achieve is service excellence with full awareness, and Gaia gives them that.